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Complaints Book

Virtual Complainst Book






    By contacting us, you agree to our Privacy Policy.

    (1) Claim: Disagreement related to products and/or services.
    (2) Complaint: Disagreement unrelated to products and/or services; or discomfort or dissatisfaction with customer service.
    *The provider has a non-extendable period of 15 business days to address your claim or complaint.

    TRAVEL AGENCY DATA

    COMPANY NAME: D9 GROUP EIRL

    COMERCIAL NAME: KANGUR TRAVEL

    RUC: 205658669460

    MINCETUR REGISTRATION: 08-2025-GRA/GRCET

    COMMITMENT STATEMENT

    At Kangur Travel, we are committed to providing quality service and ensuring safe, memorable travel experiences. We value your feedback and offer our Virtual Complaints Book as a transparent channel for any concerns.

    We pledge to:
    ✅ Respond promptly within the required timeframe.
    ✅ Assess cases fairly to find satisfactory solutions.
    ✅ Continuously improve based on your feedback.

    Your satisfaction is our priority.

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